Remove Agent

Topic

This article explains how to remove an agent from a SIRIS or ALTO device.

NOTE   You will not see this option for replicated agents on a target SIRIS in a SIRIS Private configuration; you must remove the agent from the source SIRIS.

Environment

  • Datto SIRIS
  • Datto ALTO

Description

For enhanced security, certain features, such as the Remove Agent option, cannot be accessed locally, and are only available when accessing the Device Web UI from the Partner Portal.

  1. In the Datto appliance GUI, click the Protect tab to display a list of protected machines.

  2. Navigate to the agent that is to be removed, and click the Remove Agent link.

  3. A dialog box will appear with the implications of removing an agent from the device.

    DELETING AN AGENT FROM THE DEVICE WILL REMOVE THE AGENT LOCALLY AND IN THE CLOUD. THIS PROCESS IS IRREVERSIBLE! YOU WILL NOT BE ABLE TO PERFORM FILE RESTORES, VIRTUALIZATIONS OR ANY OTHER RECOVERY METHOD!

  4. After reviewing the information provided on the Permanently Remove Agent page, type delete my local and replicated data, and then click the Delete button to remove the agent and all associated data.

IMPORTANT  Once you click the Delete button, all data will be deleted locally and offsite. Do not use this option if you need to retain the Cloud backups for the agent. Instead, go to Manage Recovery Points to delete the local recovery points (To remove all local, the agent pairing will need to be Archived agents).

  1. When the agent has been completely removed, the Protect page will be displayed.