How to Order a RoundTrip

Topic

This article describes the process to order a RoundTrip drive. Use this article as a guide when you need to request a RoundTrip to synchronize your local data to the Datto Cloud.

Datto’s standard RoundTrip process is not available for SIRIS Private devices. For RoundTrip requests on SIRIS Private devices, see Getting Started with SIRIS Private

Environment

  • Datto RoundTrip

Prerequisites

Before ordering a RoundTrip, see the RoundTrip Overview article for important considerations.

Description

  1. Log into the Partner Portal.
  2. Click the Status tab, then select BCDR Status from the drop-down menu.

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Figure 1: The Datto Partner Portal

  1. Click the name of the device needing the RoundTrip drive.

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Figure 2: The BCDR Status page

  1. Scroll to the RoundTrips card and click the Order RoundTrip button. The Order RoundTrip form will appear.

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Figure 3: The RoundTrips card

  1. Fill out the Order RoundTrip form. The system should automatically select the appropriate size RoundTrip drive. If you need a different size, select it in the Drive Options drop-down menu.

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Figure 4: The RoundTrip Request form

RoundTrip pricing

Datto partners receive one complimentary RoundTrip per quarter. If you have already used your complimentary RoundTrip, RoundTrip pricing is a flat rate regardless of RT size requested

  • $50 USD
  • $60 CAD
  • €40 EUR
  • £30 GBP
  • $65 AUD
  • $65 SGD

The chargeis a flat fee regardless of RoundTrip drive size and will display in the Drive Options menu.

Expedited shipping

The default shipping option is UPS Ground. You can specify faster shipping options for an additional charge by using the Shipping Options drop-down menu on the Order RoundTrip screen.

All domestic RoundTrips should be delivered within 2 business days of being shipped. An overnight shipping option is available and will be a flat fee.

  • $55 USD
  • $65 CAD
  • €45 EUR
  • £35 GBP
  • $70 AUD
  • $70 SGD

Completing your order

To complete your order, click Order RoundTrip.

Checking RoundTrip status

To check the status of the RoundTrip, return to the device's BCDR Status page and scroll to the RoundTrip Status card. See Checking the Status of a RoundTrip for more information.

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Figure 8: RoundTrip status

When you receive your RoundTrip drive, follow Synchronizing a USB RoundTrip Drive or Synchronizing a NAS RoundTrip Drive to begin the data transfer process.