Error: Kroll Cannot Reach License Authorization Service

Scope

This article provides steps to resolve the Kroll error message "Kroll Cannot Reach License Authorization Service"

Procedure

Sometimes while attempting a Kroll restore you will get the error message that states the following:

"Kroll Cannot Reach the License Authorization Service"

This is due to the machine that Kroll is running on being on a restricted network with limited internet access. To get Kroll to function correctly the following website needs to be fully allowlisted to allow the application to reach out and verify the license file that is being used.

  • https://las.krollontrack.com/

After this is done re-launch Kroll and you should be able to move forward with the granular restore.