Backup Verification: KMODE EXCEPTION NOT HANDLED

Issue

Screenshot verification fails with the error message, "KMODE EXCEPTION NOT HANDLED."

kmode_exception_not_handled_small.jpg
Figure 1: KMODE EXCEPTION NOT HANDLED

Environment

  • Datto SIRIS
  • Datto ALTO

Cause

The virtualization environment is set to Modern Virtualization Environment.

Resolution

In the Configure Agent or System Settings page of the afflicted agent, navigate to Virtualization Core Components, select Legacy Virtualization Environment, then re-run the screenshot verification process.

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Figure 2: Virtualization Core Components