Backup Verification: KMODE EXCEPTION NOT HANDLED
Issue
Screenshot verification fails with the error message, "KMODE EXCEPTION NOT HANDLED."
Figure 1: KMODE EXCEPTION NOT HANDLED
Environment
- Datto SIRIS
- Datto ALTO
Cause
The virtualization environment is set to Modern Virtualization Environment.
Resolution
In the Configure Agent or System Settings page of the afflicted agent, navigate to Virtualization Core Components, select Legacy Virtualization Environment, then re-run the screenshot verification process.