Required Firmware Update for Datto Switches

Topic

This article provides information about a critical update required for Datto Switches running firmware older than version 1.03.24.

Environment

  • Datto Switches

Description

Datto switches running firmware versions older than 1.03.24 have certificates which will expire in May 2019.

To avoid service interruption, you must upgrade your switch hardware to firmware version 1.03.24 before April 9th, 2019.

Beginning March 11, Datto will begin upgrading all switches running legacy firmware to version 1.03.24. Datto cannot specify when an individual switch upgrade will occur.

On April 9, 2019, Datto will proactively update our server certificates; switches not upgraded to firmware version 1.03.24 by this date will no longer check in, preventing device management, reporting, and automatic upgrades.

Upgrade procedure

Switches running firmware between 1.03.07 - 1.03.19

If your switch last reported it was running 1.03.07 or later, but it is not checking in, review your firewall settings.

1. Navigate to Configure ? Maintenance and toggle Automatic Upgrades to on. Once this is enabled, switches on the network will update to the current stable firmware release during the specified maintenance window. To avoid future disruption, and to receive the latest features and bug fixes, leave automatic upgrades enabled at all times.

We recommend setting a maintenance window during non-critical hours to limit disruption to your network.

2. You can also click the Upgrade Now button to immediately start the upgrade.

If a switch fails to upgrade despite enabling automatic upgrades, reboot it and wait for the maintenance window or click the Upgrade Now button again.


Figure 1: The Networking UI Maintenance page

Switches running firmware earlier than 1.03.07

These switches cannot check into Datto Networking cloud management due to an already expired certificate, so they will require a manual firmware flash. Be sure to bring undeployed switches online to verify they are upgraded to the latest firmware and can check into Datto Networking Technical Support.

Questions / feedback

If you have any questions or concerns about this upgrade process, contact the Datto Networking support team:

Datto Networking Technical Support Team
Chat Support:https://helpdesk.kaseya.com
USA: (877) 455-6015
EMEA: +44 (0) 118 402 9609
Australia: +61 (0)2 801 56826
Singapore: 800-852-3047

Additional Resources