Error: "VSS failed to prepare snapshots for backup"
Topic
This article explains how to resolve the error "VSS failed to prepare snapshots for backup".
Environment
- Datto Windows Agent
Description
We have been made aware of an issue that can occur with Datto Windows Agent version 3.0.3.0 and newer that results in a failed backup with the error message "VSS failed to prepare snapshots for backup".
Figure 1: VSS failed to prepare snapshots for backup
This error may occur as the result of a recent Windows update, and can be resolved by following these steps:
- Uninstall the Datto Windows Agent using standard Windows Uninstall.
- Reboot the protected machine
- Re-Install the Datto Windows Agent
- Reboot the protected machine.
If the above steps do not resolve the issue, contact Datto Technical Support.