How to replace the SLOG drive on SIRIS 5-6 to 36TB models

Topic

This article explains how to remove the SLOG drive on SIRIS 5 - 6 to 36TB models

NOTE  Before removing your SLOG drive, contact Datto Technical Support. A Datto technician will need to run back end procedures to start, monitor and complete the process. Never remove the SLOG drive with the device powered on or if there is a disaster recovery in progress.

Environment

  • Datto SIRIS 5 - 6 to 36TB models (DELL PowerEdge R640 chassis).

Description

Identifying the SLOG drive

The SLOG drive is normally the left most drive on the front of the unit. It will be labeled as "480GB SSD" on the front of the caddy

Do not power off the Datto device, or remove the caddy until instructed to do so by Datto Technical Support.
SLOG drives are NOT hot swappable.

To replace the SLOG drive

  1. When instructed by Datto Technical Support. power off the Datto device.
  2. Press the button with the red circle to open the caddy and then pull it out of the Datto device..


Figure 1: SLOG

  1. Remove the failed drive from the caddy.
  2. Insert the replacement drive into the caddy and re-insert the caddy back into the Datto device.
  3. Power the device back on.

The remaining steps in the process will be completed by Datto Technical Support.