SIRIS, ALTO and NAS: How do I replace the storage drive on an ALTO 4?

Topic

How do I replace the storage drive on an ALTO 4?

NOTE  Before removing the storage drive, contact Datto Technical Support. A Datto technician will need to run back end procedures to monitor and complete the process. Do not remove the storage drive if there is a disaster recovery scenario in progress.

Environment

  • Datto ALTO 4

Description

  1. Power off and unplug the device.
  2. Loosen the cover screw on the back of the device.
  3. Slide the cover forward to remove it.


Figure 1: Cover removal

  1. Press in the blue release latches from both sides to open the hard drive assembly.

The storage card sits below the OS drive and is held in place with a single screw (see image below)


Figure 2: Storage card

  1. Remove the screw and replace the drive with the new drive.
  2. Replace the screw that holds the drive in place on the board.
  3. Close the hard drive assembly.
  4. Slide the case cover back in place and replace the screw that holds it in place.
  5. Plug in and power on the device..

The remaining steps in the process will be completed by Datto Technical Support.