Datto Linux Agent: Troubleshooting DLAD failures

Topic

This article provides resources to help troubleshoot failures of the Datto Linux Agent's DLAD service.

Environment

  • Datto Linux Agent

Description

The core of the Datto Linux Agent is a service called dlad. You can check if it is running by running the following on the protected machine:

ps -ef | grep dlad

You should see a response similar to the following, if DLAD is not running, the line will be missing from the response.

EXAMPLE  root 24120 1 0 15:34 ? 00:00:00 /usr/sbin/dlad

Commands

The service can be interacted with using various commands, depending on distribution.

systemctl <command> dlad

service dlad <command>

/etc/init.d/dlad <command>

The common commands that would be useful are:

  • status
  • stop
  • start
  • restart